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Cognism Legacy Help Centre

Everything you need to use and manage the Cognism Legacy Platform.

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Explore Our Categories

Find answers across various categories with top articles to guide you through

Integrations & APIs

Integrate with your preferred tools and find out more about our API workflows.

Getting Started

Explore everything you need to get started.

Account & Admin

Provisioning, billing, security, compliance and analytics.

Using the Product

Discover how to use Cognism.

General Info & FAQs

Answers to common questions you might have.

CRM Enrichment

Learn more about Cognism CRM Enrichment.

Frequently asked questions

How do I get started with Cognism?

Log in to your Cognism account and complete the initial setup steps, including configuring integrations if needed. For step-by-step guidance, visit the Getting Started section of the knowledge base.

How do I reset my Cognism password?

Select “Forgot password” on the Cognism login page and follow the reset instructions. If you’re unable to access your account, contact your account administrator or submit a support request.

How do I change my Cognism subscription?

Cognism subscription changes, billing updates, and licence management are handled by your account administrator. Visit Administration & Billing in your account settings for more information.

How do I troubleshoot a Cognism technical issue?

Please check the relevant help article for guidance first. If the issue continues, submit a support request with details and screenshots so our team can investigate.