Account & Admin
Provisioning, billing, security, compliance and analytics.
User Provisioning
See all articlesAssign Bulk Credits to a User
Bulk credits can only be assigned by Admins. Credits can only be allocated to individual users—they cannot be assigne...
How to Reassign a License to Another User
You can reassign an existing Cognism license from one user to another without purchasing an additional license.This a...
User Access and Permissions
Learn how to manage users, teams, roles, and credit assignments in the Cognism Legacy Platform.The Users & Teams page...
How to Add Users and Manage Teams
Learn how to invite users, create teams, and manage team membership in the Cognism Legacy Platform.Before You BeginEn...
How to Remove or Deactivate Users
Learn how to deactivate users in the Cognism Legacy Platform when they no longer require access.Deactivating a user i...
How to Set Up Entra ID (Azure) Single Sign-On
This article explains how to configure Microsoft Entra ID (formerly Azure Active Directory) Single Sign-On (SSO) for ...
Account Wide Settings
See all articlesManaging Opt-Out Settings
Learn how to configure Opt-Out settings for your organisation in the Cognism Legacy Platform.Opt-Out settings help yo...
Managing Do Not Call (DNC) Number Visibility
Configure how Do Not Call (DNC) numbers are displayed in the Cognism Legacy Platform.Administrators can control wheth...
Configuring CSV Export Fields
Configure the default fields included when exporting contacts, companies, or enrichment data to CSV.Customising your ...
Managing CSV Export Permissions
Control whether users can export data from the Cognism Legacy Platform.Disabling CSV exports removes all CSV export f...
Managing Duplicate Export Settings
Configure whether duplicate records are allowed by default when users save contacts to a list.The Duplicates Allowed ...
Billing & Plans
See all articlesProspector, Chrome Extension, Enrich, and Credits
Prospector: Powering Smarter Sales OutreachWith Cognism Prospector, your sales team gains access to a comprehensive1 ...
Understanding Diamond and Platinum Access Types
Cognism Legacy subscriptions are available with different access levels. Your assigned licence determines which featu...
Understanding View Credits and Bulk Credits
Cognism Legacy uses different credit types depending on how contact data is accessed.Understanding the difference bet...
Why did saving contacts to a list require Bulk Credits?
A common cause is the number of contacts that were saved in a single action from Search to a list.When saving contact...
Usage Dashboard
The Usage Dashboard gives Admins access to usage reports for all users in the account, enabling you to better gauge h...
Understanding the Fair Usage Limit
The Fair Usage Limit helps protect the Cognism Legacy Platform from excessive or automated data extraction.When the F...