Learn how to configure Opt-Out settings for your organisation in the Cognism Legacy Platform.
Opt-Out settings help your organisation comply with marketing and data privacy requirements by excluding contacts who have opted out of being contacted.
Important: Opt-Out settings are configured at the account level. Changes apply to all users within your organisation.
Before You Begin
Ensure that:
- You are logged in to the Cognism Legacy Platform.
- You have administrator permissions.
Only administrators can modify Compliance Settings.
How Opt-Outs Work
The Opt-Out list helps prevent opted-out contacts from being added to lists for outreach.
When an email address or domain has been added to the Opt-Out list:
- Contacts can still appear in search results within the Cognism Legacy Platform.
- Opt-Outs do not hide or remove contacts from search results.
- Opted-out contacts are excluded when saving contacts to a list.
This behaviour applies to all users within your Cognism organisation.
Note: The Opt-Out list is designed to help prevent outreach to opted-out contacts. It does not filter or suppress search results within the platform.
Access Opt-Out Settings
- Click your user avatar in the upper-right corner.
- Select Settings.
- Select Opt Outs under Compliance.
Add an Opt-Out
To manually add an email address or domain:
- Click Add Opt-Outs.
- Enter the email address or domain you want to suppress.
- Save your changes.
The new entry is immediately added to your organisation's Opt-Out list.
Upload Multiple Opt-Outs
To add multiple email addresses or domains at once:
- Select CSV.
- Upload a CSV file containing the email addresses and/or domains.
- Confirm the upload.
You can monitor uploaded files from the Uploads tab.
Note: Allow the system to uploda all opt outs before adding records to a list to ensure they will be excluded.
Search for an Opt-Out
Use the Search Emails or Domains field to locate a specific email address or domain already on the Opt-Out list.
Remove an Opt-Out
To remove an email address or domain from the Opt-Out list:
- Locate the relevant entry.
- Click the Delete icon in the Actions column.
- Confirm the removal.
The entry is removed from the organisation's Opt-Out list.
Understanding the Opt-Out List
The Opt-Out list displays:
- Email and Domain – The suppressed email address or domain.
- Date – When the entry was added.
- Type – Whether the entry is an email address or a domain.
- Status – How the entry was added (for example, User Upload).
- Actions – Available actions, such as deleting the entry.
Troubleshooting
Why can't I add an Opt-Out?
Verify that:
- You have administrator permissions.
- The email address or domain is entered in a valid format.
- The entry does not already exist on the Opt-Out list.
Where can I see uploaded CSV files?
Select the Uploads tab to view the status and history of Opt-Out CSV uploads.
Do Opt-Outs affect all users?
Yes. The Opt-Out list is managed at the organisation level and applies to all users within your Cognism account.