The Fair Usage Limit helps protect the Cognism Legacy Platform from excessive or automated data extraction.
When the Fair Usage Limit is reached, users can no longer reveal additional contacts until the limit is adjusted or reset.
What Is the Fair Usage Limit?
The Fair Usage Limit is an account-level control that limits the number of individual contact reveals a user can perform over a defined period.
This helps:
- Prevent automated scraping of the platform.
- Protect data quality and compliance.
- Ensure fair use of Cognism services.
Why Am I Seeing the Fair Usage Limit Message?
The Fair Usage Limit message appears when all available View Credits have been consumed.
Once your View Credits have been exhausted, you can no longer perform actions that require View Credits until additional credits are allocated.
View Credits vs Bulk Credits
View Credits and Bulk Credits are separate credit pools.
- View Credits are used for individual reveals and actions involving 25 records or fewer.
- Bulk Credits are used for actions involving more than 25 records, such as bulk save-to-list, bulk exports, CRM exports, API usage, or Enhance.
Having Bulk Credits available does not allow you to continue performing actions that require View Credits.
How Can I Check My Remaining Credits?
View Credits
Users cannot view their remaining View Credit balance within the Cognism Legacy Platform.
Administrators can review View Credit usage from the Dashboard.
Bulk Credits
Remaining Bulk Credits are displayed within the platform on the left-hand side of the Search page.
Note: Do not confuse Bulk Credits with View Credits. The Bulk Credit balance shown in the platform does not indicate how many View Credits remain.
What Can I Do?
If you receive a Fair Usage Limit message:
- Stop attempting additional individual reveals.
- Contact your Cognism Account Manager.
Your Account Manager will review your account usage and determine whether the limit can be adjusted.
Can Cognism Support Reset the Fair Usage Limit?
No.
The Cognism Technical Support team cannot:
- Reset the Fair Usage Limit.
- Increase the Fair Usage Limit.
- Override Fair Usage restrictions.
Any changes to the Fair Usage Limit require approval and involvement from your Cognism Account Manager.
Best Practices
If your team regularly needs to process large volumes of contacts, consider using bulk workflows where appropriate, such as:
- Saving contacts to lists.
- CSV exports.
- CRM exports.
- API integrations.
- Enhance.
Your Account Manager can advise on the most appropriate workflow for your organisation.
Troubleshooting
I still have Bulk Credits. Why am I seeing the Fair Usage Limit?
Bulk Credits and View Credits are managed separately.
The Fair Usage Limit is triggered when View Credits have been exhausted, regardless of how many Bulk Credits remain.
I can't see how many View Credits I have left.
The Cognism Legacy Platform does not display the remaining View Credit balance to users.
Administrators can review View Credit usage from the Dashboard.
Why did this action use View Credits instead of Bulk Credits?
Actions involving 25 records or fewer use View Credits.
Only actions involving more than 25 records are treated as bulk actions and consume Bulk Credits.
Can Technical Support increase my limit?
No. Technical Support cannot modify Fair Usage Limits.
Who should I contact?
If you believe your Fair Usage Limit needs to be reviewed, contact your Cognism Account Manager.