Your login email address is the unique identifier for your Cognism Legacy Platform account and cannot be changed.
Why Can't I Change My Email Address?
The email address used to create your Cognism account is permanently associated with your user profile. For this reason, it cannot be updated or replaced.
I Have a New Work Email Address
If your organisation changes your email address, there are two options:
Option 1: Create a New User (Recommended)
Your administrator can create a new Cognism user using your new email address.
Please note:
- Your new account will be treated as a new user.
- Existing saved data and personal settings cannot be fully transferred.
- You will start with a new user profile.
Option 2: Access Data from Your Previous Account
If your previous account is deactivated, a Cognism administrator can grant you limited access to view data associated with that archived user account.
This option allows you to reference information from your previous account but does not transfer ownership of your existing data to your new user profile.
Need Help?
If your email address has changed, contact the Cognism Support team to discuss the most appropriate option for your organisation.