Onboarding & Access

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  • Logging into Cognism Legacy Platform
    How do I access Cognism? Learn how to access the Cognism Legacy platform.This article explains how to log into your C...
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  • Invalid Login Credentials
    Getting error 'Invalid Login Credentials' on log in? This article can help you troubleshoot the issue.Possible Causes...
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  • Unable to Login via Microsoft Entra
    Unable to access Cognism through Microsoft Entra? This guide explains common authentication, user assignment, and Jus...
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  • Link Expired
    You may receive a "Link Expired" message when attempting to use:A password reset linkA user invitation link to join C...
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  • Password Reset Email Not Received
    Unable to find your Cognism password reset email? This guide explains the most common reasons why password reset emai...
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  • I Forgot My Password
    Unable to log in because you forgot your password? This guide explains how to reset your Cognism password If you have...
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  • Login Loop When Accessing the Cognism Chrome Extension
    Successfully logged into Cognism but unable to access the Chrome Extension? This guide explains how to resolve login ...
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  • SSO Login Button Not Working
    Unable to access Cognism using Single Sign-On buttons (SSO)? This guide explains common SSO login issues, how to veri...
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  • Unable to Log In via Okta
    Unable to access Cognism through Okta? This guide explains common Okta authentication, assignment, and provisioning i...
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  • How to configure Bombora intent topics
    This article explains how to use intent data in Sales Companion searches to identify companies that are actively rese...
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  • Supported Browsers and System Requirements
    Use this guide to ensure your device and browser meet the requirements for accessing the Cognism Legacy Platform and ...
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  • Installing the Cognism Chrome Extension
    Install the Cognism Chrome Extension to access Cognism data while browsing supported websites such as LinkedIn and su...
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  • Can I Change My Login Email Address?
    Your login email address is the unique identifier for your Cognism Legacy Platform account and cannot be changed.Why ...
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