How to Reactivate a User

If a user has previously been deactivated, administrators can reactivate the account to restore access to the Cognism Legacy Platform.

Before You Begin

Ensure that:

• You are logged in as an administrator.
• The user has previously been deactivated.

Reactivate a User

1. Click your user avatar.
2. Select Settings.
3. Open Users & Teams.
4. Select the Users tab.
5. Locate the deactivated user.
6. Click the Edit icon next to the user's name.
7. Change the user's status to Active.
8. Save your changes.

The user can now sign in using their existing account.

Licence Availability

A user can only be reactivated if an unused licence is available.

If no licences are available, you must first deactivate another user or purchase additional licences.

Expected Result

After reactivating the account:

• The user regains access to the Cognism Legacy Platform.
• Existing user settings and account information are retained.