Learn how to deactivate users in the Cognism Legacy Platform when they no longer require access.
Deactivating a user immediately revokes their access to Cognism while preserving their account information.
Before You Begin
Ensure that:
- You are logged in to the Cognism Legacy Platform.
- You have administrator permissions.
Only administrators can deactivate users.
Deactivate a User
- Click your user avatar in the upper-right corner.
- Select Settings.
- Open Users & Teams.
- Select the Users tab.
- Locate the user you want to deactivate.
- Click the Edit icon next to the user's name.
- Set the user's status to Inactive.
- Save your changes.
The user is immediately deactivated and can no longer sign in to the Cognism Legacy Platform.
What Happens When a User Is Deactivated?
When a user is deactivated:
- They can no longer access the Cognism Legacy Platform.
- Their assigned licence becomes available for another user.
- Their user account is retained for administrative purposes.
- Administrators can continue to view information associated with the deactivated account where applicable.
Permanently Deleting a User
Administrators can deactivate user accounts but cannot permanently delete them from the Cognism Legacy Platform.
Users can permanently delete their own account by navigating to:
User avatar → My Profile → Delete My Account
If you are an administrator and need a deactivated user account to be permanently removed, please contact the Cognism Support team at help@cognism.com
Expected Result
After completing these steps:
- The selected user can no longer access Cognism.
- The licence can be reassigned to another user.
- The user account remains in the platform unless permanently deleted by Cognism Support.