This article answers common questions about the Cognism Zapier integration and provides guidance for resolving common issues.
What is the Zapier integration used for?
The Zapier integration allows you to automate exports from Cognism to thousands of third-party applications supported by Zapier.
This is particularly useful for applications that do not have a native Cognism integration.
Which applications can I connect to?
You can connect Cognism to any application supported by Zapier.
Common examples include:
- CRM platforms
- Marketing automation tools
- Recruitment systems
- Productivity tools
- Project management platforms
The available applications depend on Zapier's supported integrations.
Can I export directly from Search or Prospector?
No.
The Zapier integration only supports exports from Cognism Lists.
To use Zapier, contacts must first be added to a List and then exported from that List.
Can I export from the Cognism Chrome Extension?
No.
The Zapier integration is only available from the Cognism Web Application.
Exports from the Cognism Chrome Extension are not supported.
Do contacts need to be redeemed before exporting?
Yes.
Only redeemed contacts can be exported to Zapier.
Do I need a Zapier account?
Yes.
An active Zapier account is required to build and run automation workflows.
Do I need a paid Zapier subscription?
Not necessarily.
Zapier offers a free plan that supports basic automation.
However, depending on your workflow, you may need a paid subscription for:
- Additional Zaps
- Higher task limits
- Faster sync intervals
- Multi-step workflows
- Premium applications
The available features depend on your Zapier subscription.
How do I connect Cognism to Zapier?
During the Zap setup, you'll be prompted to connect your Cognism account using a Cognism API key.
If you don't already have one, you can generate an API key directly from Cognism during the connection process.
Why isn't my Zap running?
Check the following:
- The Zap has been published.
- The Zap is turned on.
- Your Cognism account is connected successfully.
- The correct Cognism List was used.
- The contacts have been redeemed before export.
- The Zap completed successfully in your Zapier History.
Why can't I see exported contacts in my destination application?
If contacts are not appearing:
- Check your Zap History for failed tasks.
- Verify that the action step completed successfully.
- Confirm that the destination application is connected correctly.
- Review your field mappings within Zapier.
- Check whether your Zapier plan introduces a delay before tasks are processed.
How long does it take for contacts to appear?
Export timing depends on your Zapier subscription.
Paid plans generally process tasks more quickly than the free plan.
If contacts do not appear immediately, review your Zap History before attempting another export.
Why can't I export to Zapier?
Check that:
- The Zapier integration has been enabled.
- Your Zap is active.
- The contacts were exported from a Cognism List.
- The contacts have been redeemed.
- Your Cognism account is connected to Zapier using a valid API key.
Still experiencing issues?
If the issue persists:
- Reconnect your Cognism account in Zapier.
- Generate a new Cognism API key and reconnect the integration.
- Test the Zap using Zapier's Test Trigger feature.
- Review your Zap History for failed tasks.
- Confirm that the destination application is connected correctly.
- Contact Cognism Support if you continue to experience issues.
Providing the Zap History error together with details of the destination application will help speed up troubleshooting.