Find answers to the most common questions about the Cognism HubSpot integration.
Can I export both Contacts and Companies?
Yes.
Depending on your integration settings, Cognism can create or update both Contacts and Companies in HubSpot.
Your Cognism Admin can configure whether:
- Contacts only are exported.
- Contacts and their associated Companies are exported together.
- Existing records are updated.
Can I prevent duplicate Contacts or Companies?
Cognism follows the duplicate detection and matching rules configured in HubSpot.
If a matching record already exists, HubSpot determines whether the existing record is updated or whether a duplicate is created based on your HubSpot configuration.
For best results, review your duplicate management settings in HubSpot.
Does exporting from Cognism overwrite existing HubSpot data?
Not necessarily.
Whether existing values are updated depends on your field mappings and update rules configured during the integration setup.
Some fields may only populate when they are empty, while others may always overwrite existing values.
Why didn't all fields export?
Only mapped fields are exported.
If information is missing in HubSpot:
- Verify the field is mapped in Cognism.
- Check that the HubSpot property still exists.
- Confirm the Cognism record contains data for that field.
- Ensure the HubSpot property accepts the exported value.
Can I customise which fields are exported?
Yes.
A Cognism Admin can configure Contact and Company field mappings at any time.
Changes apply to future exports.
Does Cognism create custom properties in HubSpot?
No.
Any custom properties must already exist in HubSpot before they can be mapped in Cognism.
Can I export records without an email address?
Yes.
HubSpot's API allows contacts to be created without an email address, even if the email field is marked as required in the HubSpot interface.
If your organisation requires every contact to have an email address, configure validation using HubSpot workflows.
Can I export records without a company?
Yes.
Contacts can be exported without creating or associating a Company, depending on your integration settings.
Who becomes the owner of exported records?
For newly created records, HubSpot typically assigns ownership to the user who performs the export.
For existing records, exporting or enriching from Cognism does not change the current owner.
Can Cognism update the Contact Owner or Company Owner?
No.
Ownership is managed by HubSpot and cannot be changed through the Cognism integration.
Why are company fields empty after export?
This usually means the integration is configured to export Contacts without creating associated Companies.
Ask a Cognism Admin to review the HubSpot export configuration.
Can multiple users export to the same HubSpot account?
Yes.
Multiple Cognism users can export to the same connected HubSpot account, provided they have the required permissions.
Does each user need to connect HubSpot individually?
No.
The HubSpot integration is configured at the workspace level by a Cognism Admin.
Once connected, authorised users can export records without reconnecting HubSpot.
Can I reconnect HubSpot if the connection expires?
Yes.
If exports begin failing because the authentication has expired:
- Go to Settings > Integrations > HubSpot.
- Click Log Out.
- Sign in again to reconnect HubSpot.
Do not click Remove unless you intend to remove the integration configuration.
Why can't I see HubSpot during export?
Possible reasons include:
- The HubSpot integration has not been configured.
- Your user does not have permission to export.
- The integration connection has expired.
- Your administrator has disabled the integration.
Contact your Cognism Admin if HubSpot is unavailable.
Can I export existing Lists to HubSpot?
Yes.
Contacts stored in Cognism Lists can be exported to HubSpot using the same export process as search results.
Does CRM Enrichment use the same field mappings?
Yes.
CRM Enrichment uses the same HubSpot field mappings configured for the integration unless different mappings are configured for a specific enrichment job.
Can I disconnect HubSpot without losing my data?
Yes.
Disconnecting the integration does not delete records that have already been exported to HubSpot.
However, removing the integration configuration may remove field mappings and integration settings.
Where can I get more help?
If you continue experiencing issues:
- Review the HubSpot Export Errors article.
- Check your field mappings.
- Verify your HubSpot permissions.
- Contact Cognism Support with the full error message and details of the export.