Download contacts from a Cognism list as a CSV file for use in external systems, reporting, or offline analysis.
Only redeemed contacts can be downloaded with their full contact information.
Before You Begin
Ensure that:
- The contacts you want to download have been redeemed.
- You have selected at least one contact.
CSV exports are enabled for your organisation.
Note: CSV export permissions are controlled by your Cognism administrator.
Download Contacts
- Open the Lists tab.
- Select the list you want to download.
- Select one or more redeemed contacts.
- Click Download CSV.
- Wait for the export to complete.
- Save the downloaded CSV file.
The exported file contains the selected contact data.
Which Fields Are Included?
The fields included in the downloaded CSV are determined by your organisation's CSV Export configuration.
Depending on your administrator's settings, the export may include:
- Contact information
- Company information
- Additional enrichment fields
For more information, see Configuring CSV Export Fields.
Redeemed vs Unredeemed Contacts
Only redeemed contacts include full contact information in the exported CSV.
If a contact has not been redeemed:
- Phone numbers are unavailable.
- Email addresses are unavailable.
- The contact cannot be exported with complete data.
Redeem the contact before downloading the CSV.
Downloading Updated Lists
If a list has recently been refreshed, download the CSV after reviewing any detected changes.
This ensures your exported file contains the latest available contact information.
Troubleshooting
Why can't I download my CSV?
Verify that:
- You have selected one or more contacts.
- CSV exports are enabled for your organisation.
- The contacts have been redeemed.
Why are some contacts missing information?
The contacts may not have been redeemed.
Redeem the contacts before downloading the CSV.
Why are some columns missing?
The exported columns are determined by your organisation's CSV Export configuration.
If required fields are missing, contact your Cognism administrator.
Why is the Download CSV button unavailable?
The button may be unavailable because:
- No contacts are selected.
- CSV exports have been disabled for your organisation.
Does downloading a CSV consume additional credits?
Downloading previously redeemed contacts does not consume additional credits.
If contacts have not yet been redeemed, they must first be redeemed before they can be downloaded with their complete contact information.
Best Practices
- Refresh older lists before downloading.
- Redeem contacts before exporting.
- Review updated contacts before downloading.
- Configure default CSV fields to include only the information your team requires.
- For CRM record updates, use Enhance rather than downloading a list. Enhance preserves your CRM's unique record identifiers and helps update existing records instead of creating duplicate contacts.