Over time, contact and company information can change as people move roles, change employers, or update their contact details.
The Refresh feature compares the contacts in your list against the latest information available in the Cognism database and identifies any changes.
Refreshing a list helps ensure you are working with the most up-to-date contact information before exporting data or beginning an outreach campaign.
Before You Begin
Ensure that:
- You are logged in to the Cognism Legacy Platform.
The list you want to refresh already exists.
Note: Refreshing a list checks for updated information only. It does not automatically redeem contacts or consume credits.
Refresh a List
- Open the Lists tab.
- Select the list you want to refresh.
- Click Refresh.
Cognism compares the contacts in your list against the latest available data.
Processing time depends on the size of the list.
View Refresh Results
Once the refresh has completed, the list displays:
- Number of contacts with updates.
- Date and time of the last refresh.
Contacts with updated information display a blue indicator next to their name.
Select the contact to compare the previous information with the latest Cognism data.
What Can Be Updated?
Refreshing a list can identify changes such as:
- Company changes.
- Job title changes.
- Business email updates.
- Mobile phone updates.
- Additional contact information.
The available updates depend on the data available for each contact.
Updated vs Unredeemed Contacts
Refreshing a list does not automatically reveal new contact data.
For contacts that have already been redeemed, updated information becomes available after the refresh.
For unredeemed contacts, Cognism can still identify changes such as:
- Company changes.
- Job title changes.
Additional contact details, such as updated phone numbers or email addresses, become available only after the contact has been redeemed.
Filter Updated Contacts
To review only contacts with new information:
- Open the filter panel.
- Select Updated.
The list displays only contacts where changes have been detected since the previous refresh.
When Should I Refresh a List?
Refreshing a list is recommended:
- Before exporting contacts to your CRM.
- Before downloading a CSV.
- Before starting a new sales campaign.
- If the list has not been used for some time.
Troubleshooting
Why don't I see any updates?
No changes may have been detected since the last refresh.
Alternatively, the contacts may not have changed in the Cognism database.
Why can I only see company and job title updates?
If the contact has not yet been redeemed, only limited information is displayed.
Redeem the contact to access updated phone numbers, email addresses, and other available data.
Does refreshing consume credits?
No.
Refreshing a list checks for updated information but does not consume credits.
Credits are only consumed when redeeming contacts that require redemption.
Will refreshing automatically update my CRM?
No.
Refreshing only updates the Cognism list.
To update your CRM, export the refreshed contacts after reviewing the changes.
Best Practices
- Refresh older lists before every outreach campaign.
- Review updated contacts before exporting.
- Redeem contacts only after confirming which records require updated contact details.
- Refresh lists regularly to identify job changes and company moves.