After creating a list, you can review contacts, filter results, redeem unrevealed contacts, and prepare records for export.
Lists help you organise contacts and review data before exporting to your CRM or downloading a CSV file.
Open a List
- Open the Lists tab.
- Select the list you want to view.
The list displays all contacts that have been saved.
Search and Filter Contacts
Use the filters on the left-hand side to quickly find specific contacts within your list.
Available filters include:
- Contact Name
- Company
- Diamond Verified Mobile
- Redeemed or Unredeemed contacts
- Updated contacts
- Do Not Call (DNC)
- Email Quality
- Phone Type
These filters help you prepare contacts for export or review specific groups of records.
Understanding Redeemed and Unredeemed Contacts
Depending on how contacts were added to the list, they may appear as either Redeemed or Unredeemed.
Redeemed Contacts
Redeemed contacts have available contact information and can be:
- Viewed.
- Exported to your CRM.
- Downloaded as a CSV.
Unredeemed Contacts
Unredeemed contacts display an eye icon next to the phone and email fields.
These contacts cannot be:
- Exported to a CRM.
- Downloaded in a CSV with contact details.
- Viewed with full contact information.
They must first be redeemed.
Redeem Contacts
To redeem contacts:
- Select one or more unrevealed contacts.
- Click Redeem Contacts.
- Review the number of credits required.
- Confirm the redemption.
Once redeemed, the contact details become available immediately.
Why Are My Contacts Unredeemed?
The most common reason is that more than 25 contacts were saved to the list in a single action.
Saving over 25 contacts is treated as a bulk operation.
These contacts remain unredeemed until Bulk Credits are used to redeem them.
Tip: To avoid this behaviour, save contacts in batches of 25 or fewer whenever possible.
Review Contact Changes
If a list has been refreshed, contacts with updated information display a blue indicator.
Selecting the contact allows you to compare the previous information with the latest data available in Cognism.
For more information, see Refreshing a List.
Troubleshooting
Why can't I export contacts from my list?
Contacts must be redeemed before they can be exported to your CRM or downloaded as a CSV.
Why do I see an eye icon?
The eye icon indicates that the contact has not yet been redeemed.
Why can't I view a contact's phone number or email address?
The contact has not yet been redeemed, or additional credits are required to reveal the contact.
Why were my contacts added but not automatically revealed?
Contacts saved in a single batch of more than 25 records are treated as a bulk save and require Bulk Credits before they can be accessed.
Best Practices
- Save contacts in batches of 25 or fewer when possible.
- Redeem contacts before exporting to your CRM.
- Use filters to review only the contacts you need.
- Refresh older lists before beginning a new outreach campaign.